Privacy Policy

Plan B Expat is a residency and relocation consultancy operated by Recently Released Initiatives LLC, a limited liability company registered in New Mexico, United States. This policy covers www.planbexpat.com and the services Plan B Expat provides through it.

Questions about this policy, and requests about personal information, go to privacy@planbexpat.com.

Information you give. When you complete the pre-qualification assessment, request a consultation, subscribe to the newsletter, or download a guide, you may provide your name, email address, WhatsApp or phone number, country of residence, nationality and any additional citizenships, household composition, employment status, pension and income situation, available funds and investment capacity, your goals and timeline, whether you have a criminal record and any details you choose to add, and any notes you write.

Information about your visit. Pages you view, links you click, how far you scroll, how long you stay, your approximate location derived from your IP address, and your browser and device type.

Information from services. If you become a client, the documents and details required to progress your application.

Calls. Plan B Expat records and transcribes consultation calls, so it can send each person the information that applies to their case and quote accurately. Calls are held on Google Meet and recorded and transcribed by Fathom, an AI note-taking service. Both are service providers. The note-taker is visible to everyone from the start of the call. Recordings of clients are kept until their residency is complete, then deleted by hand. Recordings of anyone who does not become a client are deleted by hand 12 months after the last contact.

Chat assistant. The chat assistant on this site sends what a visitor types, and the earlier messages in that chat, to an outside AI service, which writes each reply. Plan B Expat does not keep the conversation. The service may keep it under its own terms. Do not type passport numbers, account numbers or other sensitive details into the chat.

The assessment asks whether you have a criminal record, and about your financial position. Both are asked because immigration authorities in Panama and Paraguay require both, and answering honestly is what lets Plan B Expat tell you which pathways you actually qualify for.

You choose to provide this when you complete the assessment. It is used only to assess eligibility, advise you, and prepare quotes and documents. You are not required to give details beyond a yes or no, and you can contact Plan B Expat instead of using the form if you would rather discuss your situation directly.

To assess which residency pathways you may qualify for; to prepare and send you a quote; to arrange and hold your consultation; to deliver the services you engage Plan B Expat for; to answer your questions; to send you material you asked for, such as the newsletter or guides; and to understand how the site is used so it can be improved.

AI services. Plan B Expat uses AI services to help sort inquiries. They also help turn call notes into quotes and documents, which Plan B Expat reviews before anything is sent.

Grading of assessments. An AI service reads each assessment and gives it a priority grade and a short summary. The answers it reads include timeline, finances and any criminal record answer, and they affect the grade. The grade decides which automatic follow-up emails are sent: the lowest grade gets no automatic reminder emails. Plan B Expat sees every assessment, whatever its grade, and a person can change the grade. On request, a person reads an assessment without the grade. This is handled by hand: email privacy@planbexpat.com. The grade is not a decision about whether anyone qualifies for a residency route.

Plan B Expat does not sell your personal information. It does not share it with advertisers.

Legal and professional partners. Delivering a residency application means working with licensed attorneys, accountants, and other professionals in Panama, Paraguay, and the United States. Where your case requires it, Plan B Expat shares the information necessary for them to act on your behalf. Only what a particular engagement needs is shared, and you are told who is handling your case.

Service providers. Plan B Expat uses third parties to run the business, including website hosting, email delivery, scheduling, video calls and call transcription, cloud storage, an automation server, AI services, a chat assistant, and website analytics. They process information on Plan B Expat's instructions.

Client agreements and records are also kept in a private document store with version history. Removing a file there removes it from current use. Earlier versions are kept for as long as the store exists.

When the law requires it. If Plan B Expat is legally obliged to disclose information, it will.

Plan B Expat operates across borders, which is the nature of the work. Your information may be stored or processed in the United States, Panama, Paraguay, and other countries where partners and providers operate. Data protection law in those countries may differ from the law where you live.

Plan B Expat uses a privacy-friendly visitor counter to see how visitors use this site. It records the pages viewed, the device and browser, and approximate location. It sets no cookies. Plan B Expat does not record sessions.

Plan B Expat aims to delete uploaded documents 12 months after the file closes, and does this by hand. Weekly backups are replaced on a rolling cycle of about 8 weeks. Business records, such as the quotes, agreements and invoices made from a call, are kept for 7 years. A minimal closure log is kept indefinitely. Where a client's service agreement sets a shorter period, that period applies.

Recordings and transcripts of calls are not business records. A client's recordings are kept until their residency is complete, then deleted by hand. Recordings of anyone who does not become a client are deleted by hand 12 months after the last contact.

For US company services, identity documents (a passport and proof of address) are kept in a private, access-restricted folder. They are not shared with anyone except the service provider that forms the company, which keeps its own copy under its own terms. Plan B Expat deletes identity documents within 60 days of the service closing, by hand, unless the law requires Plan B Expat to keep them for longer.

Company documents for US company services (articles of organization, tax ID letter and operating agreement) are kept while Plan B Expat serves the client and for 7 years after the service ends, so copies can be provided on request. A client can ask for earlier deletion unless the law requires keeping them.

Deletions done by hand are recorded in a deletion log, with no copy of the deleted material.

Plan B Expat aims to delete enquiry information for anyone who does not become a client 12 months after the last contact, by hand. This includes earlier versions of answers a person has submitted again and the alert messages sent about them.

You can ask for a copy of the information Plan B Expat holds about you, ask for it to be corrected, or ask for it to be deleted. Plan B Expat handles these access, correction and deletion requests under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). Clients elsewhere can make the same requests.

You can unsubscribe from the newsletter using the link in any newsletter email. For any other email from Plan B Expat, reply and ask to stop. Depending on where you live, you may have further rights, including to object to certain processing or to lodge a complaint with your data protection authority.

Email privacy@planbexpat.com and Plan B Expat will respond.

Plan B Expat takes reasonable steps to protect your information, and limits access to those who need it. No method of transmission or storage is completely secure, and absolute security cannot be guaranteed.

This site is not directed at children. Plan B Expat does not knowingly collect information from anyone under 18 other than the details a parent provides about dependants included in a family application.

This policy is updated as services and tools change. The date at the top shows when it last changed.